Frequently Asked Questions
How do I consign?
Register HERE and pay the $20 registration fee. Then tag your items, drop them off and we’ll do the rest!
What are the fees?
There is a $20 fee due at registration. Volunteer to earn a higher percentage and shop EARLY!
I'm a consignor but can't attend the Pre-sale Party. Can I give my ticket to someone else?
Yes, someone else can attend in your place as long as they have your ticket.
When will I receive my check?
You will receive your check within two weeks! If your address has changed since you registered, please let us know at drop off.
Where is the sale?
The sale is at the Knoxville Expo Center, 5441 Clinton Highway, Knoxville, 37912. View the map HERE.
How do I shop the sale?
If you want the best deals, line up early! Check dates and times on the SHOP page. Make sure to know your sizes because you cannot try on clothes. Bring a measuring tape if you need to. And don’t forget a big bag or laundry basket to hold all of your great deals!
When is the half-off sale?
The last day of the sale all items (unless marked NO discount) are half off!
Can I shop the Pre-Sale if I’m not a consignor?
Yes! Sign up to volunteer HERE. The most shifts you volunteer, the earlier you get in!
How do I volunteer?
Consignors can log in to their account HERE to register for volunteer shifts to keep a higher percentage of their sales. If you aren’t a consignor, click HERE and register as Volunteer only. Then you can shop the Pre-Sale!
If I volunteer, how much do I receive off?
- Work 4 shifts, keep 75%
- Work 3 shifts, keep 70%
- Work 2 shifts, keep 70%
- Work 1 shift, keep 70%
- Work 0 shifts, keep 60%
I signed up to volunteer but now I can't make it.
You can have a friend or family member work in your place. If you do not show for a shift you signed up for, your earnings will be reduced to 50%.
I have a friend that wants to volunteer for me & we want to volunteer at the same time. How do we both sign up?
Have your friend create a separate account HERE and we'll merge your credits the week of the sale.
How long is each volunteer shift?
Each shift is approximately three hours.
How should I hang the items?
Make sure the wire hanger hook is facing LEFT and attach the item to the hanger with two safety pins. Do a slip test to make sure it can’t slide off! We require wire hangers.
How should I price my items?
We recommend pricing your items at 50-70% off retail value. Shoppers are savvy and are looking for good deals so price it to sell it! All items must be priced in whole dollar amounts for a minimum of $2.
How do the barcodes work?
Enter your inventory in the system HERE, then print your codes on 60-67 lb card stock in light colors. Attach your tags on the RIGHT SIDE of the garment with a safety pin. Please DO NOT use straight pins. Use zip ties to attach ties to shoes, purses, etc.
How do I tag jewelry?
Put jewelry in a ziploc bag and attach the tag to the OUTSIDE with tape. The scanners cannot read tags inside the bag.
What if I don’t want my item to be discounted or donated?
That’s fine! Just mark it when you are entering your inventory. This CANNOT be changed after your tags are printed. You MUST pick up your items at the end of the last sale day or they will be donated.
What do you do with the unsold items?
Unsold items are donated to multiple local nonprofits, churches, and service-based organizations.
How secure are my items?
Volunteers are placed throughout the building to keep an eye on the inventory. We also keep high priced items close to the register for extra security.
Where do I get hangers?
Some local dry cleaners are willing to give you some. If you plan far enough in advance, you can purchase them from amazon for a great deal.
Do I get my hangers back?
No, when an item is purchased the hanger goes with it.